One of the reasons for publishing these Newsletters is to save readers valuable time that may be used trawling through numerous websites and their links. This week’s letter contains some lengthy summaries and the links are a great deal longer.

The first article is a speed read for all firms and the 3rd article on page 5 is also an interesting speed read. It would appear that more countries ignore European directives than implement them.

Page 6, first article, is a very timely one from the ABI and if the Intermediaries who are now inundated with flood claims need any assistance, please remember your helpline which is 08456 12 12 11 or email admin@ifact.co.uk for a without obligation conversation.

During periods of very intense activity it is all too easy to take shortcuts and not document that which is happening. In compliance terms, the claims process is the most frequent cause of complaints so may we advise firms to please keep their working notes and document every decision and the reason for that decision.

The very last article on page 9 is a long summary but it is the briefest possible summary of the Government’s Financial Services Bill which will affect all of us.

If we can be of further service on this or any other compliance issue please remember your helpdesk.

Kind regards

John Derry-Collins
FInst SM AMITD Fcol MInstD MIoD
Director
IFAct Services Ltd
Tel. No. 08456 121 211

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