IFAct Services Regulatory Consulting Consulting Services FAQs What services are provided by the consultant?

What services are provided by the consultant?

What type and level of service do you need?
This question is for you to answer but please compare your required level of service with our list of services. If you are unsure as to how we can help, please contact us. If we can’t help we know a man that can.
Have you asked for, and will you enter into, a service level agreement (SLA)?
We will be delighted to enter into a SLA in addition to our standard Terms of Business.

Have you ensured that the SLA details the work that will be undertaken?
We are happy to work with you to identify the key tasks which you wish to outsource as well as the desired outcomes.

Will you and the consultant ensure that the SLA is reviewed and remains ‘fit for purpose’?
It is inevitable that as our consultants transfer knowledge and skills to your own team the SLAs will need constant reviews

What are their charges?
We will always agree the daily or hourly rate which will depend upon the amount of work undertaken and the level of knowledge and skills required.

How many firms does the consultant work for?
We have a long list of clients which range from product providers to motor manufacturers, banks, very large primary brokers, GIs and IFAS to include small partnerships and larger secondary intermediaries.

Do they have sufficient resources or might they be overstretched?
Each consultant is supported by a director so that there are always ‘four eyes’ on every client case to provide back up when required. In addition to our core team of consultants we have a database of freelance consultants to help out when we have large volumes of work, for example, mass assessment for T&C, file reviews or recruitment drives.

What are their back-up arrangements for holidays etc?
The above arrangement cover most eventualities but our core team are quite capable of covering for each other.